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Discover Better Care with Prime Virtual Care
Discover Better Care with Prime Virtual Care
Access expert medical care anytime, anywhere — take control of your health journey with secure, convenient, and personalized virtual consultations. Whether you're managing a chronic condition, seeking advice for a sudden concern, or simply prioritizing your well-being, our platform connects you to trusted healthcare professionals in just a few clicks.
About Us
About Us
Prime Virtual Care is a cutting-edge telemedicine platform designed to simplify and modernize healthcare delivery. We provide a secure, user-friendly space where licensed doctors and their patients can connect online for consultations, follow-ups, prescriptions, and more. We're committed to making healthcare accessible, affordable, and efficient — bridging the gap between patients and professionals in a digital-first world.
A Smarter Way to Access Healthcare
A Smarter Way to Access Healthcare
Behind every feature in Prime Virtual Care is a purpose — to make healthcare better, simpler, and more human. This short video offers a glimpse into the inspiration behind our platform, the intuitive features we’ve designed for both patients and healthcare professionals, and how we’re helping to deliver accessible, high-quality care to communities across South Africa — one virtual consultation at a time.
Pricing and Plans
Pricing and Plans
Free Plan R0 p/m
Free Plan R0 p/m
No license fee
Pre-designed templates
Digital marketing
No virtual consultations
Basic Plan R350 p/m
Basic Plan R350 p/m
Once-off R1500 license
Customized templates
Digital marketing
R50 fee per virtual consultation
Standard Plan R385 p/m
Standard Plan R385 p/m
Once-off R3500 license
Customized templates
Digital marketing
Digitization of patient medical records
10 free virtual consultations each month
Premium Plan R499 p/m
Premium Plan R499 p/m
Once-off R7500 license
Customized templates
Digital marketing
Digitization of patient medical records
Unlimited virtual consultations
Custom-made merchandise
Digital signage displays
White labeling
Custom Plan
Custom Plan
Our custom plan is a fully bespoke enterprise offering—tailored to your organization’s requirements with a custom quote that combines a base license fee and usage-based components, ensuring you only pay for what you need. It includes deep EMR/EHR integration, advanced data migration, white-label branding, and 24/7 priority support under a comprehensive SLA covering security, compliance, and uptime.
Get In Touch
Get In Touch
Hours
Hours
Mon - 09:00 – 17:00
Tue - 09:00 – 17:00
Wed - 09:00 – 17:00
Thu - 09:00 – 17:00
Fri - 09:00 – 17:00
Sat - Closed
Sun - Closed
Frequently Asked Questions
Frequently Asked Questions
What is Prime Virtual Care?
What is Prime Virtual Care?
Prime Virtual Care is a telemedicine platform that connects patients with healthcare providers for remote medical consultations, diagnosis, and treatment. Our platform allows you to access quality healthcare services from the comfort of your home or office, using your smartphone, tablet, or computer.
How does Prime Virtual Care work?
How does Prime Virtual Care work?
To use Prime Virtual Care, simply sign up for an account, fill out your personal information, and schedule a consultation with a healthcare provider. During your consultation, you can discuss your symptoms, receive medical advice, and if necessary, obtain a prescription or referral for further treatment.
Is Prime Virtual Care secure and private?
Is Prime Virtual Care secure and private?
Yes, Prime Virtual Care is committed to protecting your privacy and security. We implement industry-standard security measures to safeguard your personal information and comply with data protection regulations, including the Protection of Personal Information Act (POPIA). Your medical information is encrypted and stored securely on our platform.
Can I choose my healthcare provider on Prime Virtual Care?
Can I choose my healthcare provider on Prime Virtual Care?
Yes, you can choose from a list of licensed healthcare providers available on Prime Virtual Care. You can view their profiles, specialties, and availability to find the provider that best fits your needs.
What types of medical conditions can be treated on Prime Virtual Care?
What types of medical conditions can be treated on Prime Virtual Care?
Prime Virtual Care can be used to address a wide range of non-emergency medical conditions, including cold and flu symptoms, allergies, skin conditions, minor injuries, mental health concerns, and chronic disease management. However, certain medical emergencies or conditions requiring in-person examination may not be suitable for telemedicine.
How do I pay for consultations on Prime Virtual Care?
How do I pay for consultations on Prime Virtual Care?
We accept various payment methods, including credit/debit cards, mobile wallets, and electronic funds transfer. Consultation fees may vary depending on the healthcare provider and the type of service provided.
Is telemedicine covered by medical aid or insurance?
Is telemedicine covered by medical aid or insurance?
Many medical aids and insurance companies offer coverage for telemedicine services, but coverage may vary depending on your plan and provider. We recommend checking with your medical aid or insurance company to determine your coverage options for telemedicine consultations.
Can I get a prescription through Prime Virtual Care?
Can I get a prescription through Prime Virtual Care?
Yes, if deemed appropriate by the healthcare provider during your consultation, prescriptions can be issued electronically and sent directly to your preferred pharmacy for fulfilment.
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