Prime Virtual Care is a telemedicine platform that connects patients with healthcare providers for remote medical consultations, diagnosis, and treatment. Our platform allows you to access quality healthcare services from the comfort of your home or office, using your smartphone, tablet, or computer. 

To use Prime Virtual Care, simply sign up for an account, fill out your personal information, and schedule a consultation with a healthcare provider. During your consultation, you can discuss your symptoms, receive medical advice, and if necessary, obtain a prescription or referral for further treatment. 

Yes, Prime Virtual Care is committed to protecting your privacy and security. We implement industry-standard security measures to safeguard your personal information and comply with data protection regulations, including the Protection of Personal Information Act (POPIA). Your medical information is encrypted and stored securely on our platform. 

Yes, you can choose from a list of licensed healthcare providers available on Prime Virtual Care. You can view their profiles, specialties, and availability to find the provider that best fits your needs.

Prime Virtual Care can be used to address a wide range of non-emergency medical conditions, including cold and flu symptoms, allergies, skin conditions, minor injuries, mental health concerns, and chronic disease management. However, certain medical emergencies or conditions requiring in-person examination may not be suitable for telemedicine.

We accept various payment methods, including credit/debit cards, mobile wallets, and electronic funds transfer. Consultation fees may vary depending on the healthcare provider and the type of service provided.

Many medical aids and insurance companies offer coverage for telemedicine services, but coverage may vary depending on your plan and provider. We recommend checking with your medical aid or insurance company to determine your coverage options for telemedicine consultations.

Yes, if deemed appropriate by the healthcare provider during your consultation, prescriptions can be issued electronically and sent directly to your preferred pharmacy for fulfilment.